- Shout back at the family member to show authority.
- Walk away and ignore the family member.
- Listen calmly, acknowledge their frustration, and guide them to a private area to discuss their concerns.
- Immediately call security without trying to de-escalate the situation.
Case Study: A patient’s family member is angry and shouting at a nurse about the perceived slow response time. The nurse’s most appropriate initial response is to:
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