C.
Role-modeling and commitment to patient-centered care.
✓
D.
A desire for overtime pay.
✓
A.
Join in the criticism to support the doctor.
✓
B.
Immediately defend the junior nurse in the hallway, escalating the public conflict.
✓
C.
Address the situation later by speaking to the doctor privately about professional communication and offering support to the junior nurse.
✓
D.
Report the junior nurse to the administration for her lack of skills.
✓
A.
Recording a patient's fluid intake.
✓
B.
Performing a wound assessment.
✓
C.
Assisting a patient with their meal.
✓
D.
Transporting a stable patient to another department.
✓
A.
In an emergency code blue situation.
✓
B.
With a team of highly experienced, motivated, and self-directed professionals.
✓
C.
When a team is new and has no experience.
✓
D.
In a highly structured and bureaucratic organization.
✓
D.
"The patient decides."
✓
A.
Using disposable equipment multiple times to save money.
✓
B.
Innovative problem-solving to provide safe care with the materials available, while advocating for more resources.
✓
C.
Refusing to treat patients if ideal supplies are not available.
✓
D.
Complaining constantly about the lack of supplies.
✓
A.
Create more work for nurses.
✓
B.
Ensure continuity of care and communication among the healthcare team.
✓
C.
Protect the doctor from lawsuits.
✓
D.
Provide a daily diary for the patient.
✓
A.
Maintaining the status quo.
✓
B.
Focusing on tasks and rewards.
✓
C.
Inspiring and motivating followers to a higher level of performance and shared vision.
✓
D.
Avoiding all decision-making.
✓
A.
Suppressing all emotions.
✓
B.
Understanding and managing their own emotions and recognizing the emotions of others.
✓
C.
Ignoring the emotional state of their team.
✓
D.
Using emotions to manipulate others for personal gain.
✓
B.
Act in the best interest of the patient and promote good.
✓
C.
Treat all patients fairly.
✓
D.
Respect the patient's autonomy.
✓
A.
Create unnecessary bureaucracy.
✓
B.
Provide a formal pathway for communication and authority to ensure clarity and order.
✓
C.
Limit the power of staff nurses.
✓
D.
Allow anyone to give orders to anyone else.
✓
A.
Vague and reassuring.
✓
C.
Clear, calm, and directive.
✓
A.
Send an angry email to the head of the pharmacy.
✓
B.
Tell the nurses to complain directly to the pharmacists.
✓
C.
Arrange an interdepartmental meeting to map the process, identify bottlenecks, and collaboratively find a solution.
✓
D.
Report the pharmacy to the hospital CEO.
✓
A.
Discusses the patient's condition with the consulting surgeon.
✓
B.
Shares details about her interesting patient case on her personal social media page.
✓
C.
Gives a report to the oncoming shift nurse.
✓
D.
Documents the patient's diagnosis in the official medical record.
✓
A.
Transactional leader
✓
B.
Laissez-faire leader
✓
C.
Transformational leader
✓
A.
Assigning daily patient loads.
✓
B.
Motivating employees to perform well.
✓
C.
Recruiting, interviewing, hiring, and orienting new nurses.
✓
D.
Evaluating the quality of patient care.
✓
A.
"The nurse who made the error needs more training."
✓
B.
"Why was the nurse so careless?"
✓
C.
"Let's examine the process: were the medications stored correctly? Was the staffing adequate? Is the ordering system confusing?"
✓
D.
"This was a one-time mistake that will not happen again."
✓
