8. A patient on your ward begins to yell loudly, throwing objects and threatening staff. What is the first step in de-escalation when a patient becomes agitated?
A.
Call for immediate physical restraint
B.
Engage in active listening and attempt to identify the trigger
✓
C.
Yell back at the patient to gain control
D.
Administer a sedative without verbal interaction
📖 Additional Information
Call for immediate physical restraint
Engage in active listening and attempt to identify the trigger
