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BS Nursing Leadership and management in Nursing
nmdcat.online June 6, 2026

A nurse manager notices a trend of increasing patient complaints about communication. Her first step in addressing this should be to:

A. Issue a written warning to all staff.
B. Dismiss the complaints as patients being difficult.
C. Gather more data and talk to staff and patients to identify the root cause of the problem.
✓
D. Implement a new communication protocol without any staff input.

📖 Additional Information

  • Issue a written warning to all staff.
  • Dismiss the complaints as patients being difficult.
  • Gather more data and talk to staff and patients to identify the root cause of the problem.
  • Implement a new communication protocol without any staff input.

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