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Read the passage and answer the question that follows. <br> "Patient safety culture is the collection of beliefs and values that employees share regarding what is important in an organization and what attitudes are rewarded. In a strong safety culture, there is a commitment to safety at all levels, from senior leadership to frontline staff. Furthermore, there is a 'just culture' environment, where staff feel free to report errors and near-misses without fear of punitive action, viewing them as opportunities to improve the system." <br> What is a key component of a 'just culture'?
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The phrase "near-misses" in the context of patient safety refers to:
