A.
Perform a head-to-toe assessment
✓
B.
Call for a rapid response team/code blue and initiate basic life support
✓
C.
Obtain a detailed history from the family
✓
D.
Document the event in the patient's chart
✓
A.
Join one side of the argument to de-escalate
✓
B.
Allow them to continue arguing until they resolve it
✓
C.
Intervene to set boundaries, encourage respectful communication, or call a brief pause
✓
D.
Terminate the session immediately
✓
A.
"Patient seems sad and withdrawn."
✓
B.
"Patient states, 'I feel like crying,' and maintains minimal eye contact."
✓
C.
"Patient has a negative attitude."
✓
D.
"Patient is experiencing melancholia."
✓
A.
Administer an oral antihistamine
✓
B.
Monitor for further symptoms
✓
C.
Administer epinephrine via auto-injector (if available and trained) or call for immediate medical assistance
✓
D.
Provide a glass of water
✓
A.
Your educational background
✓
B.
A clear power dynamic
✓
D.
The patient's financial status
✓
A.
Maintain confidentiality as requested
✓
B.
Inform your supervisor immediately, as client safety overrides confidentiality in this case
✓
C.
Advise the patient to tell someone else
✓
D.
Document the secret in a separate, locked file
✓
A.
The patient is sleeping soundly; continue to monitor
✓
B.
Respiratory depression; administer naloxone as per protocol/order and notify physician
✓
C.
The patient has a viral infection; provide fluids
✓
D.
The patient is experiencing a pain flare; administer more opioid
✓
A.
Initiate CPR until a physician arrives
✓
B.
Respect the DNR order and provide comfort care
✓
C.
Call a code blue and begin resuscitation
✓
D.
Ask the family for clarification on the DNR order
✓
A.
Advise them to ignore the discrimination
✓
B.
Suggest they find a new job immediately
✓
C.
Acknowledge their experience, validate their feelings, and explore support systems or advocacy options
✓
D.
Tell them that everyone faces challenges at work
✓
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