A.
After the procedure has been completed.
✓
B.
By the most junior member of the team.
✓
C.
Before any non-emergency invasive procedure is performed.
✓
D.
Only for patients who are wealthy.
✓
A.
Decide who was right and who was wrong.
✓
B.
Find a solution that improves team function and ensures patient safety.
✓
C.
Punish the person who started the conflict.
✓
D.
Avoid discussing the issue entirely.
✓
A.
"The nurse who made the error needs more training."
✓
B.
"Why was the nurse so careless?"
✓
C.
"Let's examine the process: were the medications stored correctly? Was the staffing adequate? Is the ordering system confusing?"
✓
D.
"This was a one-time mistake that will not happen again."
✓
A.
Assigning daily patient loads.
✓
B.
Motivating employees to perform well.
✓
C.
Recruiting, interviewing, hiring, and orienting new nurses.
✓
D.
Evaluating the quality of patient care.
✓
A.
Transactional leader
✓
B.
Laissez-faire leader
✓
C.
Transformational leader
✓
A.
Discusses the patient's condition with the consulting surgeon.
✓
B.
Shares details about her interesting patient case on her personal social media page.
✓
C.
Gives a report to the oncoming shift nurse.
✓
D.
Documents the patient's diagnosis in the official medical record.
✓
A.
Send an angry email to the head of the pharmacy.
✓
B.
Tell the nurses to complain directly to the pharmacists.
✓
C.
Arrange an interdepartmental meeting to map the process, identify bottlenecks, and collaboratively find a solution.
✓
D.
Report the pharmacy to the hospital CEO.
✓
A.
Serve their own career ambitions.
✓
B.
Serve the needs of their team and the organization, prioritizing their growth and well-being.
✓
C.
Serve the demands of the hospital administration above all else.
✓
D.
Serve the public by seeking media attention.
✓
A.
Blaming individuals for all errors to ensure they don't happen again.
✓
B.
Creating an environment where staff can report errors and near misses without fear of punishment, distinguishing between human error, at-risk behavior, and reckless conduct.
✓
C.
Never reporting errors to protect the hospital's reputation.
✓
D.
Only doctors are held accountable for errors.
✓
