C.
Role-modeling and commitment to patient-centered care.
✓
D.
A desire for overtime pay.
✓
A.
Vague and reassuring.
✓
C.
Clear, calm, and directive.
✓
A.
Create unnecessary bureaucracy.
✓
B.
Provide a formal pathway for communication and authority to ensure clarity and order.
✓
C.
Limit the power of staff nurses.
✓
D.
Allow anyone to give orders to anyone else.
✓
B.
Act in the best interest of the patient and promote good.
✓
C.
Treat all patients fairly.
✓
D.
Respect the patient's autonomy.
✓
A.
Suppressing all emotions.
✓
B.
Understanding and managing their own emotions and recognizing the emotions of others.
✓
C.
Ignoring the emotional state of their team.
✓
D.
Using emotions to manipulate others for personal gain.
✓
B.
Has the competency and training to perform the task safely.
✓
C.
Is the most senior person available.
✓
D.
Is willing to do the task without being paid.
✓
A.
Issue a written warning to all staff.
✓
B.
Dismiss the complaints as patients being difficult.
✓
C.
Gather more data and talk to staff and patients to identify the root cause of the problem.
✓
D.
Implement a new communication protocol without any staff input.
✓
A.
Preparing for the change.
✓
B.
Making the change happen.
✓
C.
Reinforcing and stabilizing the change so it becomes the new standard.
✓
D.
Reverting back to the old way of doing things.
✓
A.
Use hand gestures to try and communicate complex information.
✓
B.
Ask another patient in the ward to translate.
✓
C.
Request a professional medical interpreter from the hospital.
✓
D.
Wait until a family member arrives to proceed with care.
✓
