A.
Urgency and Importance
✓
B.
Difficulty and Time Required
✓
D.
What you like to do vs. what you dislike
✓
A.
Use the grapevine to spread official hospital policy.
✓
B.
Try to eliminate the grapevine completely.
✓
C.
Listen to the grapevine to understand staff concerns, but use formal channels for official communication.
✓
D.
Believe everything she hears on the grapevine.
✓
A.
Strictly enforce the policy and have security remove the family.
✓
B.
Understand the cultural importance of family, and work to find a compromise, such as allowing one or two family members to stay on a rotational basis.
✓
C.
Ignore the policy and allow the entire family to stay, causing disruption.
✓
D.
Tell the family their cultural practices are wrong.
✓
A.
Leaders are made, not born.
✓
B.
Anyone can be a leader with the right training.
✓
C.
Leaders are born with innate heroic qualities.
✓
D.
Leadership depends entirely on the situation.
✓
A.
Isolate the complainer from the rest of the team.
✓
B.
Agree with all of their complaints to pacify them.
✓
C.
Address the complainer privately, listen to their specific issues, and redirect them toward constructive solutions.
✓
D.
Fire the complainer immediately.
✓
A.
Spend all the money as quickly as possible.
✓
B.
Advocate for adequate resources while ensuring they are used efficiently and effectively.
✓
C.
Hide the budget details from her staff.
✓
D.
Refuse to spend any money to get a bonus.
✓
A.
The safety of her staff with the duty to care for patients.
✓
B.
The hospital's profits with patient care.
✓
C.
Her personal life with her professional life.
✓
D.
The media's demands with patient privacy.
✓
A.
Giving staff the authority, resources, and autonomy to do their work effectively.
✓
B.
Controlling all aspects of the staff's work.
✓
C.
Making staff feel powerless.
✓
D.
Withholding important information from the team.
✓
A.
"To improve patient satisfaction."
✓
B.
"To reduce medication errors on the medical ward by 25% within six months."
✓
C.
"To make the nurses happier."
✓
D.
"To provide better care to all patients."
✓
A.
Acts as a formal supervisor and evaluator.
✓
B.
Provides guidance, advice, and support to a less experienced colleague (the mentee).
✓
C.
Delegates all of their most difficult tasks to the mentee.
✓
D.
Competes with the mentee for promotions.
✓
