A.
A lack of clinical skills.
✓
B.
Chronic understaffing and a stressful work environment.
✓
C.
Having to wear a uniform.
✓
D.
Patients who are too friendly.
✓
A.
Operational planning
✓
C.
Contingency planning
✓
A.
The doctors make all the decisions for the nurses.
✓
B.
Nurses at the bedside are formally included in the decision-making processes about their practice and work environment.
✓
C.
The government runs the hospital directly.
✓
D.
Patients share in the governance of the hospital.
✓
A.
Retaliate with equal force.
✓
B.
Ensure your own safety and the safety of others first, and then call for help according to hospital protocol.
✓
C.
Try to handle the situation alone to show you are capable.
✓
D.
Ignore the aggression.
✓
B.
Informal leadership and proactivity
✓
D.
A violation of policy
✓
A.
Identify who is to blame for an error.
✓
B.
Understand the fundamental, underlying reasons why an adverse event occurred.
✓
C.
Analyze the financial cost of an error.
✓
D.
Quickly fix the surface-level problem without further investigation.
✓
A.
In an email to the entire team.
✓
B.
In a public setting so others can learn.
✓
C.
Privately and respectfully.
✓
D.
During a busy and stressful time.
✓
A.
Communicate frequently, provide support, and manage any problems that arise.
✓
B.
Announce the change and then disappear.
✓
C.
Revert back to the old system if there is any resistance.
✓
D.
Focus on punishing those who are slow to adapt.
✓
A.
The nurse's personal feelings about the family.
✓
B.
The principle of patient/family confidentiality in this specific situation.
✓
C.
The hospital's policy on visiting hours.
✓
D.
The need to finish her shift on time.
✓
A.
Punish any nurse who suggests a new idea that fails.
✓
B.
Encourage critical thinking and create a safe environment for staff to pilot new, evidence-based ideas.
✓
C.
Stick rigidly to all old procedures and forbid any changes.
✓
D.
Wait for the administration to mandate all innovations.
✓
